Refund Policy

1. Satisfaction Guarantee

Stock Invest Pro offers a 100% satisfaction guarantee on all our premium services. If you're not completely satisfied with the quality of any paid content or service, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Content or services that do not meet the description or reasonable quality standards
• Technical Problems: Persistent technical issues that prevent access to purchased content or services
• Duplicate Charges: Accidental duplicate payments for the same service
• Unauthorized Transactions: Charges made without your consent
• General Dissatisfaction: If you are unhappy with a premium service for any reasonable cause

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of purchase for one-time purchases
• 30 days of the initial subscription date for new subscriptions
• 7 days of the billing date for subscription renewals

We strongly recommend that you review purchased content and test service access as soon as possible after purchase to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Methods and Processing Time

Refunds will be issued using the same payment method used for the original purchase whenever possible:

• Credit/Debit Card Payments: Refunded to the original card, typically appearing within 5-10 business days depending on your card issuer
• PayPal Payments: Refunded to your PayPal account, typically appearing within 2-3 business days
• Other Payment Methods: Handled on a case-by-case basis, with processing times varying by payment provider

Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your payment provider and is beyond our control.

6. Subscription Cancellations

Cancellation of a subscription is different from requesting a refund:

• Cancellation: Stops future billing but allows access to the service until the current billing period ends
• Refund: Returns payment for the current billing period and may terminate access immediately

To cancel a subscription without requesting a refund, you can:

• Log in to your account and navigate to the subscription management section
• Contact our customer service team with your request to cancel

There are no penalties for canceling a subscription, and you may continue to use the service until the end of your current billing period.

7. Non-Refundable Items

While we strive to maintain flexibility with our refund policy, certain items may not be eligible for refunds:

• Services Already Fully Delivered: Custom research reports or analyses that have been completed and delivered according to specifications
• Subscription Services Used Extensively: Subscriptions where a significant portion of the content has already been accessed or downloaded
• Special Promotional Offers: Items purchased with significant discounts that were clearly marked as non-refundable at the time of purchase

Even in these cases, we encourage you to contact our customer service team if you experience issues, as we evaluate each situation individually and aim to ensure customer satisfaction.

8. Exceptions and Special Circumstances

We recognize that special circumstances may arise that warrant exceptions to our standard refund policy. We handle these situations on a case-by-case basis and may make exceptions for:

• Requests outside the standard timeframe due to extenuating circumstances
• Issues related to accessibility or compatibility not covered under our standard policy
• Other unique situations where fairness dictates a policy exception

If you believe your situation warrants special consideration, please explain the circumstances in detail when contacting our customer service team.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@stockinvestpro.com
Phone: +1-555-123-4567
Address: 123 Finance Street, New York, NY 10001